Support

Thank you for using コトセツ. Here are answers to common questions and how to contact us.

Frequently asked questions

I can't sign in

Check your email address and password. If you forgot your password, reset it from "Forgot password" on the sign-in screen. If you signed up with Apple, Google or LINE, sign in the same way.

I don't receive the verification code email

Check your spam folder. You can request another code after 60 seconds.

Can I use it on another device?

Sign in with the same account and your data syncs between devices.

I want to delete my account

See the "Account Deletion" page.

Contact us

Email: support@koto-labs.com

Letting us know your device model, iOS version and what happened helps us answer faster. We usually reply within 3 business days.